Faqs
Find answers to the most common questions below. We’ve put together helpful information to make things simple, transparent, and easy to understand, so you can quickly get the details you need.
You can book non emergency patient transport in Victoria by contacting NurseLink Healthcare via phone, online enquiry, or referral from a healthcare provider. Our team will gather details about the patient’s condition, mobility needs, pickup location, and appointment time. Once assessed, we schedule the most suitable vehicle and trained crew to ensure safe, timely, and comfortable transport.
Patient transport is suitable for individuals who need medical assistance or supervision during travel but do not require emergency ambulance care. This includes patients with limited mobility, post surgery recovery needs, chronic conditions, or those unable to travel independently. Eligibility is based on clinical and transport requirements rather than age alone.
NEPT is a planned medical transport service designed for patients who require assistance travelling to healthcare appointments, hospital admissions, discharges, or inter facility transfers. It bridges the gap between independent travel and emergency ambulance services, providing safe, supported, and compliant medical transport across Victoria.
Yes, NurseLink Healthcare provides 24/7 NEPT services to support both scheduled and urgent non emergency transport needs. Around the clock availability ensures patients can attend early morning appointments, late discharges, or time sensitive treatments without delays, offering peace of mind to families and healthcare providers.
Our fleet includes sedans, low and medium stretcher vehicles, and high acuity transport units. Vehicle selection depends on the patient’s mobility, medical condition, and level of support required. All vehicles are well maintained, compliant, and equipped to ensure patient safety and comfort during transport.
Yes, all NEPT services are delivered by trained patient transport officers and healthcare professionals as required. Our staff are experienced in patient handling, monitoring, communication, and safety protocols, ensuring appropriate care and support throughout the journey from pickup to destination.
Absolutely. NEPT is commonly used for hospital discharges and planned admissions where patients require assisted transport. We coordinate closely with hospitals and care teams to ensure timely pickups, smooth transitions, and safe arrival at home, rehabilitation facilities, or other healthcare locations.
Yes, NEPT is ideal for ongoing treatments such as dialysis, oncology appointments, specialist visits, and rehabilitation sessions. Regular bookings can be arranged to provide consistent, reliable transport that supports treatment schedules and reduces stress for patients and carers.
NEPT is designed for non urgent medical transport where emergency intervention is not required. Ambulance services are reserved for life threatening or emergency situations. NEPT provides a cost effective, appropriate alternative for planned and assisted medical travel.
In many cases, a family member or carer can accompany the patient during transport. This depends on vehicle capacity, safety considerations, and the patient’s needs. Our team can confirm this at the time of booking to ensure a comfortable and safe journey for everyone involved.
Yes, we provide low and medium stretcher transport for patients who cannot sit upright or require assisted positioning. This service supports comfort, dignity, and safety during medical travel, including hospital transfers, appointments, and post discharge transport.
High Acuity Transport is used for patients who need advanced monitoring, specialised equipment, or higher clinical support during transfer. This service is suitable for complex medical conditions and is delivered by trained healthcare professionals using appropriately equipped vehicles.
We recommend booking as early as possible to ensure availability and smooth coordination. However, urgent non emergency requests can often be accommodated depending on location and capacity. Early booking allows better planning and ensures the most suitable transport option is arranged.
Yes, all NEPT services are delivered in line with Victorian healthcare regulations and patient transport standards. Compliance, safety, and quality assurance are central to our operations, ensuring patients receive professional and reliable medical transport at all times.
NurseLink Healthcare provides patient transport services across metropolitan Melbourne, regional centres, and rural areas of Victoria. Our broad coverage allows us to support patients, families, and healthcare providers with reliable transport wherever medical care is required.